Responsible for twice-daily exchange of tip canisters for all tipped departments in the facility (EG, Cash Cage, Chip Cage, Valet, OTB, Transportation, Facility Services and Drink Servers).

Remove and/or exchange of bill validator canisters or kiosk cassettes for weekly game changes performed by EG department and gaming vendors.

Works with Electronic Games Techs to correct lock issues that negatively impact drops.

Assist vendors when needed for access to financial services equipment for repairs or service.

Exchange of Table Games (100) and Card Games (52) ante, cash and tip boxes from the tables three (3) separate times throughout the day.

Service and replenish cash recyclers utilized by the Cash Cage department.

Remove and exchange Off-Track Betting SporTech machines daily.

Ensure financial services equipment reflects accurate cash totals from daily drop.

Remove and exchange approximately 25 fund cassettes daily from Jackpot Kiosks utilized by the Electronic Games department.

Remove and exchange approximately 50 fund cassettes daily from kiosks utilized by Patrons.

Responsible for maintaining facility controlled keys throughout the entirety of shift.

This includes bending and crouching to reach the gaming machine doors and access the bill validator cans.

Work with a small team to remove and exchange bill validator canisters in accordance with compliance from at least 900 gaming machines scheduled daily or as requested from various sources.

Accurately and efficiently update patron information using ACSC system and casino based facility software.downloadable credits, flash play, win/loss statements, direct mail offers, table games available, and promotional events occurring). Answer basic customer questions concerning gaming machines, table games, and promotional events (e.g.

Create Club Passport cards using kiosks or entering customer data into computer systems capturing information such as Name, Address, Telephone Number, Email Address and Gender in order to track game play for gifts, promotional participation, and to increase membership.

Determine complimentary worthiness of card play using established guidelines and guest point total listed in the Casino Management system.

Explain tiered card and rewards system and how to ensure patrons are receiving credit for their play.

Inform customers of our promotions and card benefits while providing excellent customer service.

Welcome and greet patrons into Players Club/Kiosk locations to ensure guest awareness.

Assist patrons at the Players Club desk or kiosk with creating new accounts, reprinting cards for existing accounts, and facilitating PIN resets.

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